Get the help you need to make the most of ValiDocX. Our support team is here to help you succeed with your retrofit compliance projects.
support@validocx.com
Usually within 24 hours
Sign up for a free account, complete your organization setup, and create your first project. Our onboarding guide will walk you through each step.
Yes! ValiDocX works offline using local storage. Your data syncs automatically when you reconnect to the internet.
We support all major UK retrofit standards including PAS 2035, TrustMark, ECO4, and GBIS with regularly updated forms and requirements.
Go to Settings > Team Management and click "Invite Members". You can set specific permissions for each team member based on their role.
Absolutely. We use enterprise-grade encryption, regular backups, and comply with UK GDPR requirements. Your data is stored securely in UK-based servers.
Yes, you can export reports as PDF files that are compliant with TrustMark and PAS 2035 requirements. Bulk export options are also available.
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Join CommunityIf you have urgent issues that could impact compliance deadlines or prevent you from completing critical work, mark your email as "URGENT" in the subject line for priority handling.
Email: support@validocx.com
Use "URGENT: [Your Issue]" as the subject line